Hello Jim,

We're very sorry to hear about your experience. Please reach out to our product support team via the link below, or contact a local Ariens service dealer. Our dealers are an extension of our team and will help diagnose and resolve the issue. If a manufacturing defect exists and your product is still within the warranty period, we’ll stand behind our warranty promise 100%.

To make a warranty claim, you will need to have your machine physically inspected by an authorized Ariens dealer. We included a link below to help you find your nearest service dealer. Please be aware that service dealers are noted with the wrench icon and that warranty will not cover the cost of transportation of the unit to and from the dealer. Please let us know if you have any additional questions.

https://support.ariens.com/

https://www.ariens.com/en-us/dealer-locator

DELUXE 30 EFI