Can I place a parts order without creating an account?
Yes, when placing a parts order you can check out as a guest instead of creating an account.
What are my payment options?
We accept Visa® and MasterCard®, American Express® and Discover® credit cards.
Will I receive an order confirmation when I purchase parts online?
Yes, an email confirmation will be sent to the email address associated with your order and/or account.
Is there sales tax on my order?
By law, Ariens must collect sales tax on all orders shipped to addresses within the states of Alabama, Florida, Indiana, Minnesota, Nebraska, New York, North Carolina, Washington, and Wisconsin.
How will my parts only order ship?
Parts orders are shipped via standard ground shipping to customers in the 48 contiguous United States. Expedited shipping methods may also be available. Please call our Customer Service Team at 1-877-291-7294 for additional shipping options and rates.
What is the shipping and handling on a part only order?
- Orders $39.99 or less flat fee of $9.99
- Orders $40.00 or more receive free shipping
Can I ship my order via an expedited method?
Additional shipping methods available include Next Day and Second Day air. Actual shipping charges apply. For expedited shipping contact Ariens Customer Service Team at 1-877-291-7294 for options and pricing.
Is there an additional charge for oversized orders?
Orders that are oversized that cannot be shipped vis standard ground shipping are shipped via an alternate means and you pay actual freight charges. Oversized items are flagged as such and cannot not be ordered through the online site.
How long will it take to receive my order?
All orders, with in-stock items, can be expected to arrive within 4-7 business days from the ship date. Orders placed on Saturdays or Sundays will not be processed until the following business day. Items shipped via Smartpost* may add an average of 1-2 days to the ground shipping time.
*Smartpost is a service that major shipping companies utilize to transfer final parcel delivery to the USPS.
Can I cancel my parts only order?
An order cannot be canceled free of charge if it has already been processed and shipped from the AriensCo Distribution Centers. If you do want to cancel your parts order, you will be responsible for the outbound and return shipping charges and any restocking fees.
How can I cancel my parts only order?
Please call our Customer Service Team at 1-877-291-7294.
How do I return a part that was purchased online?
A Return Merchandise Authorization (RMA) from AriensCo Customer Service is required on all returns.
To request an RMA, follow these steps:
- Log into your Ariens Account and select “My orders and wishlist”
- Locate the order that contains that part you would like to return
- Select the “return” button and fill out the form
- Customer Service will contact you within 2 business day with instructions for the return process
Returns must be made within 30 days of order receipt. The following parts cannot be returned:
- electrical components
- gasket sets and seals
- used parts
Contact our Customer Service Team at 1-877-291-7294 with additional questions about part returns.
Is there a return restocking fee?
Returns are subject to a 15% restocking fee.
How will I receive my return credit?
Return refunds will be credited back to the credit or debit card used to place the order. If the card is invalid, a credit may be issued by check within 30 days after the part is returned to AriensCo.
When will I receive my return credit?
Typically, 7-10 business days from the time the returned parts are received by AriensCo.
What is the parts warranty policy?
All Ariens Service (Replacement) parts and accessories are subject to a 90-day limited consumer warranty. If you believe you’ve received a defective part and need to file a warranty claim, please contact Ariens Customer Service at 1-877-291-7294.